Question 1

What is CeyLab?

Accepted Answer

CeyLab is a cloud-based Laboratory Information Management System (LIMS) built for pathology and diagnostic laboratories. It brings patient billing, sample tracking, lab reporting, QR verification and automated report delivery into a single, multi-tenant platform.

Question 2

Is CeyLab multi-tenant and secure?

Accepted Answer

Yes. Every lab gets an isolated workspace on its own subdomain, with role-based access control, an immutable audit log and scheduled encrypted backups so patient data stays private and recoverable.

Question 3

Can patients verify their reports?

Accepted Answer

Every report carries a unique QR code linking to a public verification page. Patients, doctors and employers can confirm a result is genuine and unaltered without needing an account.

Question 4

How are reports delivered to patients?

Accepted Answer

The moment a pathologist signs off, CeyLab can automatically queue and deliver a branded PDF over WhatsApp, email or SMS — no manual sending required.

Question 5

Do you support multiple branches?

Accepted Answer

Yes. The Growth and Enterprise plans let you run several collection centres from one workspace, with shared catalogue, consolidated analytics and per-branch reporting.

Question 6

Can I keep my own branding?

Accepted Answer

Absolutely. Upload your logo, letterhead and pathologist signatures and they appear on every printed and digital report automatically.

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